Welcome!
We are happy that you've made it here. This FAQ page serves to help navigate you through the community, so you can be sure to get the most out of your membership. Below are the main components you’ll likely want to know about. As always, if you have any questions at all, you can always reach out to our support team at [email protected]. We are always here to help you out (well, almost always - our team is available 7am - 3pm Pacific Monday through Friday).
Dashboard
Your dashboard is the central location where you will go to do a lot of your posting and editing for your profile. Here you will find blog access, order history, external codes and more.
Order History
Check the status of any orders placed through the site. ‘Ready’ means the order has been received, ‘Shipped’ means it is on it’s way to you, ‘Attention’ means there may be something wrong and you should reach out to customer support.
External Codes & Pre-Sales
If there is ever a presale opportunity that requires a special code, you will see it appear in your dashboard at a specified time & date - depending on when the pre-sale is. It will be underneath a header that says 'External Codes'. Typically you won't need a code for pre-sales, but if the need arises this is where it will display.
Please note: all ticket/package information will be made available at the start of pre-sales.
Billing Information
You can update your billing information as you are purchasing an item from the store.
To begin the checkout process, place the item in your cart that you would like to purchase (this can include tickets or VIP experiences). Then click CHECKOUT.
On the next screen you will see the following:
Click on the word BILLING in the progress area:
That will take you to your SAVED BILLING PROFILE. Click EDIT on that profile:
Here you can edit your payment method for all purchases in the store.
You can also update your Billing address in this area.
When you are finished modifying your payment method, please click SAVE PROFILE.
Next click USE THIS PROFILE and continue to check out as prompted.
If you are still experiencing issues, please contact us [help.wonderfulunion.com]
We strongly urge you to use Chrome, Safari or Firefox for the best browsing and shopping experience.
Resetting Your Password
To reset your password, please go to https://melissaetheridge.com/auth/reset and type in the email address attached to your Wonderful Union account.
We will email a password reset link to the email address you submit. Once you receive that email, please click the link.
Once you click the link you will be prompted to create a new password.
After you've created the new password, you can go to melissaetheridge.com/auth/login to log in.
If you're having trouble resetting your password or have not received the link within the last 30 minutes, please let us know and we will happily assist you further.
Avatar
Your avatar is your profile photo, and what other users will see when they visit your page.
Changing your profile image is easy! To begin, open your account dashboard by clicking on the Dashboard link in the upper right of your account profile:
Next, click on the black and gray photo placeholder (Where your picture should be):
On the next screen, click on CHOOSE FILE:
Navigate to your chosen profile pic, (make sure it's appropriate and in good taste please) Click on the picture, then click OPEN at the bottom right. Once the picture is chosen, click UPDATE located at the bottom right of the page.
Your new profile picture should appear in your profile immediately, but might take a few minutes to appear elsewhere on the site.
Links
This is where you are able to add any outside links that you may want to appear on your profile (your flikr account, your Instagram, etc) Go to the dashboard and click on 'Links', name the link (i.e; My Facebook’) and then paste the URL (i.e; www.Facebook.com/iloveME) and it will now appear on your user profile.
Users
Find other fan club members like you! You can even search by keywords, gender, recent members, oldest members, recent blogs and highest points earners. Once you click on someone’s avatar, you are taken to their full profile, where you can add them as a friend. They must approve this request before you are officially friends.
Blogs
- How to Post a Blog
Go into your account dashboard and click on the link that says 'Blogs' - you will see in the upper right-hand corner a link to '+Post New Blog' click that, and you're on your way to posting! Be sure to click the 'I am not a bot' button before hitting 'Add'
- How to Edit a Blog
Go back into the dashboard and click 'Blogs' - just like you would if you were creating a new blog. This time, click on 'Blog Listing' and you will see a list of all blogs you've created. At the end of each blog in the lower right-hand corner, you will see options for Read / Edit / Delete.
Contests / Sweepstakes
Contests are on-going and it's our way to reward members with gifts, points, merch and more. They are very simple in that it a 'click-to-enter' submission. What this means is that when a contest is announced that you'd like to take part in, you go to the Contest page, read the description, terms & conditions, then click a button that says "SIGN UP FOR THIS' and that's it! You are now entered into that contest. If you win a contest, you will receive an email from the community manager letting you know that you've won and likely asking for follow-up information (like a shipping address)
Membership Expiration
You can check when your membership expires in the Active Subscriptions section of your Account Dashboard.
At the beginning of each month, we email members whose memberships are expiring that month. To ensure you receive these emails, please consider using a Gmail account, and adding [email protected] to your address book.
VIP Meet & Greet
You can expect to receive an email with check in details for your VIP Meet & Greet approximately 24 to 48 hours prior to the actual show. Please retain that email as it also contains the link to download the photos from your Meet & Greet! (Photos may take up to 10 days to be posted).
We strongly recommend using a Gmail or Yahoo email account to ensure you receive all fan club related emails. Other servers (like AOL) often block and do not deliver on time.
Who do I contact for help with my VIP order?
If you placed an order for a VIP package or Upgrade, the best things to do is to check your receipt and contact the point of purchase regarding any questions you may have. Here’s contact information for 3 possible points of purchase:
Dreamer Media: [email protected]
Future Beat: [email protected]
Wonderful Union: [email protected]
Why doesn’t Wonderful Union take calls anymore? How can I get help?
Wonderful Union no longer accepts incoming calls but we be reached via email at [email protected]. Please note, if you email us, we do our best to respond within 24 hours on business days.
What is will call and how does it work for shows?
If you purchase tickets and the pick-up method is “will-call” then that means that you can pick up your tickets at the venue box office on the day of the concert. Sometimes they open early, but most often you’ll only have the option of picking up the tickets on the way to the show.
Meet & Greet Photos
Photos can take up to 10 days to be uploaded, so please keep this in mind when looking for your photo.
All photos will be uploaded HERE.
If it has been over 10 days, and you do not see your photo with Melissa in the album from your show, contact support
I haven’t received any fan club emails. What’s up with that?!
We love sending you emails - so if you haven’t heard from us, chances are, the messages got stuck in your spam folder, or they’ve been blocked entirely.
First, do a check of your spam folder. If you still don’t see anything (AOL users especially) please contact support and let us know.
We understand that fans like to travel for shows so all pre-sale information gets posted on the site as soon as it becomes available. Emails however are all geo-targeted so that you only receive an email if there is an upcoming show in your area. We do this to make sure that when you do receive an email from Etheridge Nation that it will be something relevant to you.
We ask that if you are using an AOL email address, that you consider switching to a Gmail account. We generally have little to no issues with reaching you there!
I have questions about the Melissa Etheridge Cruise. Can you help?
If you do not know which email address you used to register for the fan club, please email [email protected] with your full name and specify that you are looking for your login information.If you need assistance with booking, please contact Sixthman here.